Last updated: May 14, 2026
Ridgeline Advisory Partners ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
1. Information We Collect
We may collect the following categories of personal information when you interact with our firm:
1.1 Information You Provide Directly
- Identity information: full name, date of birth, Social Insurance Number (SIN), government-issued identification numbers
- Contact information: mailing address, email address, telephone number
- Financial information: income, assets, liabilities, investment holdings, tax returns, bank account details, credit history
- Employment information: employer name, occupation, employment status
- Family information: marital status, dependants, beneficiary details
- Investment profile: risk tolerance, investment objectives, time horizon, investment experience
1.2 Information Collected Automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent on our website, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide financial advisory, wealth management, and investment services
- To assess your financial situation, needs, and suitability for products and services
- To open and administer your accounts
- To communicate with you about your accounts, services, and relevant financial information
- To comply with legal and regulatory obligations, including Know Your Client (KYC) and anti-money laundering (AML) requirements
- To respond to your inquiries and provide customer support
- To improve our services, website, and client experience
- To prevent fraud and protect our legitimate business interests
3. Legal Basis for Processing
Under PIPEDA, we process your personal information based on one or more of the following grounds:
- Consent: You have provided express or implied consent for the collection and use of your information
- Contractual necessity: Processing is necessary to fulfill our advisory agreement with you
- Legal obligation: Processing is required to comply with applicable laws and regulations, including securities regulations, tax laws, and AML requirements
- Legitimate interest: Processing is necessary for our legitimate business interests, provided these do not override your privacy rights
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers: Third-party custodians, fund companies, and technology providers that assist in delivering our services, bound by confidentiality agreements
- Regulatory authorities: Securities regulators, the Canada Revenue Agency (CRA), and other government bodies when required by law
- Professional advisors: Your accountant, lawyer, or other professionals upon your authorization
- Legal proceedings: Where required by court order, subpoena, or other legal process
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your accounts
- Comply with legal and regulatory retention requirements (typically seven years after the end of the client relationship, as required by securities regulations)
- Resolve disputes and enforce our agreements
When your information is no longer required, we will securely destroy or anonymize it in accordance with our data retention policies.
6. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure access controls and multi-factor authentication
- Regular security assessments and employee training
- Physical security measures at our office premises
- Incident response procedures for potential data breaches
In the event of a breach of security safeguards involving personal information that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics)
- Functional cookies: Remember your preferences and settings
You can control cookie settings through your browser preferences. Disabling certain cookies may limit the functionality of our website.
8. Your Privacy Rights
Under PIPEDA and PIPA, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Withdrawal of consent: Withdraw your consent to the collection, use, or disclosure of your information, subject to legal and contractual restrictions
- Complaint: File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact our Privacy Officer using the details provided below. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
12. Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:
Privacy Officer
Ridgeline Advisory Partners
10180 101 Street NW, Suite 3200
Edmonton, AB T5J 3S4
Email: info@ridgeline-advisory.life
Phone: +1 (780) 555-0163
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or the Office of the Information and Privacy Commissioner of Alberta at www.oipc.ab.ca.
